Service Desk Customer Liaison

Macclesfield Full-Time On-Site (5 Days)

We are looking for a customer-focused and organised Service Desk Customer Liaison to join a busy operational environment. In this role, you will act as the central point of contact for service requests, ensuring customers receive timely support while working closely with internal teams to deliver efficient solutions.

This is an excellent opportunity for someone who enjoys working in a fast-paced setting and takes pride in delivering high levels of service.

As part of the Service Desk team, you will manage incoming requests via phone, email, and online systems, ensuring each query is accurately recorded and progressed through to resolution. You will play an important role in keeping customers informed, managing expectations, and ensuring a positive experience throughout.

You will also collaborate with engineers and service providers to track requests, resolve issues, and maintain smooth day-to-day operations.

Key aspects of the role include:

• Acting as the first point of contact for service requests
• Logging, prioritising, and coordinating tasks through internal systems
• Monitoring progress and ensuring timely resolution of incidents
• Escalating issues or delays where necessary
• Maintaining accurate records and supporting reporting activities
• Contributing to service improvements and customer satisfaction initiatives

You will bring a strong customer service mindset and the ability to communicate clearly and professionally with a wide range of stakeholders. You should be confident using IT systems and capable of managing multiple priorities in a structured and organised way.

We are particularly interested in candidates who demonstrate:

• Strong communication skills, both written and verbal
• A proactive and self-motivated approach to work
• Good organisational skills with attention to detail
• The ability to prioritise and manage workloads effectively
• A collaborative, team-focused attitude
• Confidence using Microsoft Office
• Excellent working knowledge of SAP

Experience within a service desk, coordination, or support environment would be advantageous, but is not essential.

• A fast-paced and collaborative working environment
• Opportunities to develop your skills and experience
• A supportive team culture focused on continuous improvement

This is a great opportunity for someone looking to build or further their career in a customer-focused support role.

This vacancy is being advertised by Belcan.