Service Administration Assistant

Job Title: Service Administration Assistant

Location: Eastleigh/Hybrid

Contract Type: Contract - 6 Months - 37 Hours per week, Monday - Friday

Salary: 13.05 per hour

About the Role

Hampshire County Council are looking for an Admin Assistant to join their Children Services Team to help us continue to grow our service and support the hard work of our volunteers making a difference to young people and families' lives.

With an excellent attention to detail you'll demonstrate your knowledge and familiarity with IT systems as you work on tasks such as liaising with volunteer organisations to promote our volunteering opportunities; onboarding new volunteers including administering DBS checks and references; paying volunteers' expenses; organising and minuting meetings; administering Return from Missing Conversations service, including contacting families and young people to offer conversations; helping produce our volunteer newsletter; contacting young people and families to gain feedback about the service; covering our duty phone line and providing administration support to our volunteer coordinators.

Role Responsibilities

• To provide the administrative support for the Children and Families Volunteers Service including promotion of volunteering opportunities; answering telephone and email queries; liaising with volunteer centres and other community organisations
• Supporting the recruitment and onboarding of volunteers including processing DBS, reference car insurance, MoT and ongoing safeguarding checks; updating of volunteer database; ordering volunteer ID cards; booking and sending out information about training courses; dealing with volunteer IT queries
• Providing information to out of hours service about volunteers on out of hours visits; texting reminders to volunteers to contact out of hours when visits are complete
• Administering the Return from Missing Conversations service including contacting families and young people to offer conversations; contacting volunteers to arrange conversations; recording information on Mosaic
• Administering the payment of volunteer expenses
• Monitoring and responding to emails sent to central inboxes
• Providing cover for the duty line telephone where needed, dealing with queries
• Answering the telephone and dealing with customer queries.
• Organising team meetings and supervisions and minute taking
  
  

Essential Qualifications, Knowledge, Skills and Experience:

• Knowledge of Microsoft software packages including Word, Excel and Outlook
• Effective communication skills with people at all levels
• Knowledge and experience of safeguarding
• Ability to respond flexibly and positively to changing requirements
• Experience of delivering excellent customer service
• Ability to plan own workload and meet deadlines whilst working on own initiative with limited supervision
• You will also be expected to respect and observe a high level of confidentiality

Desirable Qualifications, Knowledge, Skills and Experience:

• Use of Mosaic (internal Children Services systems)
• Administration qualifications and experience

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Please apply as appropriate or contact Daniel Goodyear on (url removed) or (phone number removed)

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.