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Job Title: Business Support Officer Location: Islington, London Directorate: Children and Families Service Responsible to: Service Support Manager Contract: Full-time Join Us and Make a Real Difference Islington Council is looking for a dedicated, organised, and proactive Business Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough. Key Responsibilities - Provide comprehensive and professional administrative support to ensure smooth and efficient service delivery.
- Maintain strict confidentiality in handling sensitive and personal information.
- Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders.
- Handle and process all incoming and outgoing correspondence promptly and accurately.
- Organise, coordinate, and minute meetings as required, distributing agendas and notes accordingly.
- Develop and maintain manual and IT-based systems to enhance operational efficiency.
- Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures.
- Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance.
- Contribute to projects, research tasks, and the preparation of management reports and data as needed.
- Provide personal assistant support to Group Managers and maintain team diaries and movement boards.
- Monitor and order office supplies and equipment, ensuring availability for team members.
- Ensure compliance with health and safety standards, council policies, and legislative requirements.
- Promote and uphold the Council's values of equality, diversity, and inclusion in all aspects of work.
About You Essential Experience & Knowledge: - Previous experience in a busy administrative role.
- Strong organisational and time management skills with the ability to manage multiple tasks simultaneously.
- Confident user of Microsoft Office and other IT systems.
- Understanding of the key administrative needs of a busy office environment.
- Commitment to confidentiality, accuracy, and delivering high-quality support.
Desirable: - Experience working within a local authority, especially in children's social services.
- Understanding of the workings of a children's social work team.
Why Join Islington Council? Working for Islington means making a tangible difference in one of London's most diverse and dynamic boroughs. We're committed to supporting and developing our staff, offering: - Professional development and training opportunities
- A vibrant, collaborative working culture
- Hybrid and flexible working options
Ready to Apply? If you're a motivated individual who thrives in a fast-paced, people-focused environment, we'd love to hear from you. Apply today and be part of a team that's helping to build a safer, more supportive future for Islington's children and families. How to Apply: If you're ready to be a part of a service that truly makes a difference, we'd love to hear from you. Email your cv  |
