Financial Services Admin Manager

Financial Services Administration Manager

We are partnering with a well-established and highly respected Financial Services organisation to recruit an experienced Financial Services Administration Manager to lead and develop its administration function.

This is a key leadership role within a growing business that provides holistic financial planning solutions to both personal and corporate clients across areas including investments, pensions, protection and tax planning.

The role

You will oversee the day-to-day management of a sizeable Financial Services administration team, ensuring workloads are effectively managed across Wealth, Corporate and Protection business lines.

Working closely with senior leadership and compliance teams, you will help drive continuous improvement across processes, systems and service delivery, while promoting a strong client-focused culture throughout the business.

Key responsibilities include:

• Leading, motivating and developing a Financial Services administration team
• Managing workflows, resource planning and service levels across the department
• Supporting the servicing of existing business and new business processing
• Ensuring FCA and compliance standards are consistently met
• Driving process improvements and operational efficiencies
• Conducting appraisals, one-to-ones, performance management and coaching
• Identifying training and development needs across the team
• Supporting projects, systems enhancements and operational initiatives
• Producing management information and reporting for senior leadership
• Working collaboratively with stakeholders across the wider business

What we're looking for

We are looking for a confident and proactive people leader with strong Financial Services knowledge and experience managing administration functions within a regulated environment.

The ideal candidate will have:

• Proven experience managing Financial Services administration teams
• Strong leadership, coaching and people management skills
• Good knowledge of pensions, investments and protection products
• Excellent organisational and delegation abilities
• Experience improving workflows, processes and operational efficiency
• Strong communication and stakeholder management skills
• Experience supporting performance management and staff development
• A collaborative and improvement-focused mindset

Why apply?

• Opportunity to join a respected and growing Financial Services business
• Genuine leadership role with scope to influence and improve operations
• Supportive and collaborative working environment
• Long-term career progression opportunities
• Strong focus on quality, compliance and client outcomes rather than volume-led targets