Customer Care Executive

SF Recruitment are working with a rapidly growing property services company based in Birmingham City Centre. My client prides themselves on our client-first approach, ensuring that buyers, sellers, landlords, and tenants receive a seamless and professional experience. As they continue to grow, they are looking for a motivated and personable Client Care Executive to join their dynamic team.

Office based
£26,000

This role is ideal for someone who is keen to develop their career and grow their skills within a supportive environment. Previous experience in property administration is beneficial but not essential - we are looking for individuals with the right attitude, strong attention to detail, and a willingness to learn.

Responsibilities will include:

- Create and manage listings, ensuring accuracy of details and compliance with company standards.
- Act as the main point of contact for clients, answering queries and providing updates throughout the sales process.
- Support the progression of transactions, including assisting with the exchange of contracts and monitoring completions.
- Liaise with solicitors, agents, and other stakeholders to ensure smooth progression of sales.
- Maintain up-to-date and accurate records of client interactions, transactions, and documentation.
- Support clients in understanding auction processes, platforms, and services.
- Collaborate with sales, compliance, and operations teams to ensure seamless service delivery.

Skills & Qualities We're Looking For

- A willingness to learn and develop - no prior experience required.
- Strong organisational skills with excellent attention to detail.
- Good interpersonal and communication skills (both verbal and written).
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Confidence in learning and using digital systems and platforms.
- An interest in property, auctions, or financial services is a bonus but not required.