Customer Service Administrator

Job Description:

This role is for an immediate start, we are not able to wait for any notice period.

Please Note: There is not opportunity for remote or hybrid working for this position

Hours:

• Monday to Friday
• 40 hours per week

Job Purpose

To deliver a high-quality customer service experience by acting as a key point of contact for enquiries, coordinating services and deliveries, and supporting the smooth day-to-day operations of the department. The role involves maintaining accurate records, resolving issues efficiently, and ensuring service standards and performance targets are consistently met.

Job Duties:

• Maintain and update accurate customer records within internal databases.
• Identify and report any issues or incidents in line with company procedures and within required timeframes.
• Coordinate the receipt of customer requests with the timely delivery of services or products.
• Provide a professional and helpful first point of contact for all customer and partner enquiries.
• Schedule and manage deliveries/services to ensure customers receive what they need on time, avoiding shortages or excess.
• Rotate across different areas of the department to build a broad understanding of services and processes.
• Keep up to date with company policies, procedures, and regulatory requirements through internal communications.
• Support team members by sharing best practices and assisting with tasks in line with company procedures.
• Act as a first point of escalation for team members, helping to resolve queries and issues efficiently.
• Contribute to achieving team and organisational performance targets (KPIs).
• Provide general administrative support as required to ensure smooth day-to-day operations.
• Handle all customer information in line with data protection policies, ensuring confidentiality at all times.

Skills & Experience

Essential:

• Previous experience in a customer service or administrative role
• Strong communication skills, both written and verbal
• Excellent organisational and time management abilities
• Ability to manage multiple tasks and prioritise effectively
• High attention to detail and accuracy
• Confident using computer systems and databases