Planning Support Officer

We are seeking an organised and proactive Planner / Scheduling Support professional to join our housing services team based in Liverpool city centre. This role is critical in ensuring efficient allocation of repairs, maintenance tasks, and operative schedules to support smooth delivery of housing services to residents.The ideal candidate will have experience within social housing or a similar environment and be confident using scheduling tools-particularly DRS (Dynamic Resource Scheduling)-along with wider housing management systems.Key Responsibilities

• Manage and coordinate daily schedules for operatives and contractors within the housing repairs and maintenance team.
• Use DRS to allocate work orders, optimise routes, and maximise resource efficiency.
• Monitor operative workloads, adjust schedules based on emergencies, delays, or tenant needs.
• Liaise with tenants to arrange appointments, confirm access, and provide updates on repairs.
• Work closely with repairs supervisors and customer service teams to ensure works are completed within KPIs and service standards.
• Maintain accurate records of jobs, progress notes, and outcomes within housing management systems.
• Support in reporting on performance, missed appointments, and schedule adherence.
• Handle urgent scheduling changes and re-prioritise tasks as needed throughout the day.
• Provide general administrative and planning support as required by the wider team.

• Experience using DRS (Dynamic Resource Scheduling) within a housing or maintenance environment - highly desirable.
• Strong knowledge of housing repairs processes and/or social housing operations.
• Excellent organisational and multitasking skills.
• Confident about using IT systems and able to pick up new software quickly.
• Strong communication skills when dealing with tenants, operatives, and internal teams.
• Ability to remain calm under pressure and handle fast-paced scheduling demands.
• Attention to detail and commitment to delivering a high-quality service.

• Someone reliable, proactive, and able to work independently.
• A team player who contributes positively to service delivery.
• Someone who is comfortable working on-site five days per week in a busy office environment.
• Immediate start