Customer Service Administrator

Job Purpose

As a Customer Service Administrator, you will deliver high-quality support to customers while managing administrative processes linked to repair operations. You will handle enquiries, coordinate repairs, and ensure smooth day-to-day customer account management.

Key Responsibilities

• Act as a key point of contact for customer enquiries via phone and email
• Manage repair orders, including both in-house and subcontracted work
• Prepare quotes for repairs, products, and services
• Support customer accounts from initial enquiry through to payment
• Raise purchase orders in line with company procedures
• Coordinate with production teams to meet delivery targets
• Manage customer forecasts, reports, and general administration
• Assist with import/export activities where required
• Help improve turnaround times, delivery performance, and cost efficiency
• Ensure compliance with all regulatory and company standards

Requirements

• Experience in a customer service or administrative role
• Strong communication and organisational skills
• Ability to manage a high workload and complex queries
• Good attention to detail and problem-solving skills
• Team-oriented with the ability to work cross-functionally
• Degree or equivalent (preferred)
• Aviation or regulatory knowledge is an advantage