Housing Advice Officer

Housing Advice Officer needed!

Salary: 20.98ph

Location: Mandela House, CB2

Hours: Monday - Friday 9am - 5pm 37hs a week

Till July 2026

The purpose of this role is:
To provide specialist and comprehensive housing advice and options to members of the public and delivering the Council's statutory homelessness functions, focussed
on preventing and relieving homelessness while managing expectations.
The post holder will assess customers' needs and housing options, agreeing these in the form of a 'personal housing plan'. For customers who are threatened with homelessness this will mean working to prevent homelessness or identify alternative housing options.
The post holder will be responding to immediate homelessness situations and arranging placement in emergency accommodation. Where a homeless application is triggered, the post holder will make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications.
Work with colleagues and other professionals to offer enhanced housing options which address the problems that are the root cause of the homelessness with a view to securing and sustaining accommodation.
The post holder will be offering housing advice pertaining to landlord and tenant law; housing rights; defending possession proceedings and assessing housing need with reference to the Lettings Policy and sub-regional Choice Based Lettings system.
The role will bring the post holder into contact with customers with a range of needs. Some are complex, including mental health, substance misuse, offending history, abuse and exploitation and require an objective, empathetic, non-judgemental approach.

Experience:
Demonstrable experience of providing high level customer service
Practical experience of providing complex advice to the public
Practical experience of negotiating and exerting influence to achieve desired outcomes
Interpreting and applying complex information including legislation, guidance
and caselaw
Experience of working effectively on your own initiative
Experience of contributing and working effectively as part of a team and wider organisation
Knowledge:
Legislation and guidance pertaining to homelessness, housing, social housing allocations and associated public sector provisions
Understanding of the challenges faced by those experiencing homelessness

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.