Customer Service assistant

Customer service assistant required!

Salary: 13.05ph

Location: Salvus House, DH1

Hours: Monday - Friday 8.30am - 5pm 37hs a week

Till June 2026

Description of role

To provide administrative and technical support services that supports the planning, development and delivery of business services across Business Durham.

Duties and responsibilities

• Provide a first point of contact for enquiries to Business Durham, including use of telephony and ICT systems, delivering reception and general administrative support at the Business Durham main office, visitor areas and other property sites across the portfolio as required.
• Triage and track progress of general enquiries through any appropriate communication channel including email, telephone, webform or in person.
• Support the planning and delivery of networking events across the county including attending to set up, manage the attendee registration and post event recording.
• Provide administrative and technical support services that supports the planning, development and delivery of business services, events and projects across Business Durham including funded programmes.
• Manage and maintain systems and processes that contribute to the efficient and effective operation of Business Durham.
• Support the booking and preparation of meeting rooms with relevant equipment and catering and clearing away, ensuring the office environment is maintained to a high standard
• Provide general administrative and related support services to Business Durham service managers and officers including the raising of purchase orders for supplies and services, as required.
• Supporting colleague attendance at events including co-ordinating travel arrangements, managing documentation, and controlling distribution of invitations and tickets.
• Assisting in the preparation of presentations, briefing documents and reports.
• Record and send all outgoing mail and receive and distribute incoming post for Business Durham staff.
• To contribute, as necessary, to the overall management and success of the organisation as a whole.
• To participate in working groups and inter departmental teams whose work contributes towards the delivery of effective and efficient services and assists in achieving the Council's key outcomes.
• To undertake time limited projects as agreed with Business Durham management team.
• To undertake any such duties as may reasonably be required commensurate with the level of responsibility and competence of the post.

Apply today!

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