Pension Administrator

Key Responsibilities

Manage Pension Plans: Oversee the administration of various pension plans, to ensure they are compliant with regulations and organisational policies.

Record Maintenance: Maintain accurate records of contributions, benefits, and plan changes.

Client Communication: Serve as a point of contact for clients, providing guidance and information regarding pension-related inquiries.

Process Applications: Review and process retirement applications, ensuring all necessary documentation is complete and accurate.

Reporting: Prepare and submit required reports to clients/advisors and regulatory bodies.

Qualifications

Experience: Relevant experience in pension administration (2 to 4 years minimum).

Skills

• Strong knowledge of pension schemes and regulations
• Excellent attention to detail and accuracy in data entry and calculations
• Proficient in using pension administration software and Microsoft Office Suite
• Effective communication skills to liaise with clients, colleagues, and external stakeholders
• Ability to prioritize and manage multiple tasks within deadlines
• Problem-solving and analytical skills to resolve complex pension queries
• Strong organizational skills to maintain accurate records and documentation
• Understanding of financial and numerical concepts for pension calculations
• Ability to work independently and as part of a team in a fast-paced environment
• Commitment to maintaining confidentiality and data protection standards

Day-to-day tasks

As a pensions administrator you will:

• answer customer queries by email, phone or letter
• use a computer system to check and update records
• calculate the amount of money people will receive
• process money paid towards a person's pension
• transfer benefits from one pension to another
• arrange the payment of pensions
• keep up to date with pension and tax laws
• Supporting Investment and insurance administration