Administrator / Memorials Advisor

Administrator / Memorials Advisor Golders Green, London Up to £29,245 (DOE)

A role where compassion meets organisation and every detail matters.

At London Cremation Company, we support families through some of the most important and difficult moments of their lives. Every conversation, every document, every interaction matters.

We re looking for a calm, organised and people-focused Administrator / Memorials Advisor to join our Golders Green team someone who can deliver exceptional service while keeping complex processes running smoothly behind the scenes.

What you ll be doing

This is a varied, front-facing role where no two days are quite the same. You ll be at the centre of operations supporting families, managing administration, and helping create lasting memorials.

• Be the first point of contact for families, visitors and partners
• Manage cremation paperwork and ensure all documentation is accurate and compliant
• Maintain registers and statutory records to the highest standard
• Co-ordinate the daily cremation diary and appointments
• Support families with memorial options, including arranging and leading meetings
• Liaise with Funeral Directors, officiants, suppliers and internal teams
• Handle enquiries and resolve concerns with professionalism and empathy
• Process payments and manage records accurately
• Monitor memorial renewals and liaise with families accordingly
• You ll also occasionally support chapel services and memorial garden activities ensuring everything runs smoothly and respectfully.

What you ll bring

• Strong administration and organisational skills
• Excellent communication both written and face-to-face
• A natural ability to build trust and rapport quickly
• Confidence working in a busy, structured environment
• High attention to detail and accuracy
• A calm, compassionate approach when supporting bereaved families
• Good working knowledge of Microsoft Office
• Experience in a bereavement, funeral, or memorial setting is beneficial but not essential.

What you ll get in return

• 26 days holiday + public holidays
• Occupational sick pay
• Life assurance & income protection
• Salary sacrifice pension
• Employee Assistance Programme & wellbeing tools
• Retail discounts and financial wellbeing support
• Ongoing training and development
• Uniform & PPE provided
• Free / discounted cremation benefits for family

Why join us?

The London Cremation Company has been at the forefront of cremation services since 1900. Across our six sites, we are committed to delivering personal, respectful and meaningful experiences for every family we support.

This is more than an admin role it s an opportunity to do work that truly matters, every single day.

Apply now

If you re organised, compassionate, and ready to be part of a team that makes a difference we d love to hear from you.