Correspondence and Business Support Officer

Temporary Correspondence Business Support OfficerSalary: 29,766.96
Location: Manchester / Hybrid
Contract: Temporary - Start ASAP until 30 September (with potential to extend)

We are recruiting for a Temporary Correspondence Business Support Officer to support a busy Communications Team. This role focusses on handling public enquiries via telephone and written correspondence, alongside providing administrative and business support to senior communications staff.
The post holder will act as a first point of contact for the organisation, delivering a professional, responsive and customer-focused service while helping to ensure enquiries are handled accurately and efficiently.

Key Responsibilities
Respond to a wide range of telephone and written enquiries relating to the organisation's work.
Act as the first point of contact for members of the public, providing clear, helpful and professional responses.
Identify, manage and escalate sensitive issues or potential reputational risks appropriately.
Provide flexible administrative and business support across the Communications Team, including support to senior leaders.
Work collaboratively with colleagues to ensure effective information sharing and consistent messaging.
Build and maintain positive working relationships across the Communications function and wider organisation.
Demonstrate flexibility and adaptability in response to changing priorities and workload.

Knowledge, Skills and Experience
Experience answering and redirecting telephone calls, including dealing with sensitive or challenging enquiries.
Strong customer service skills, with the ability to create a positive first impression.
Excellent verbal and written communication skills.
Strong organisational and administrative abilities.
A good level of computer literacy, including Microsoft Word and Excel.
The ability to manage your own workload with minimal supervision, prioritising tasks effectively.
The ability to quickly build knowledge of an organisation and use this to respond to enquiries or identify appropriate sources of information.
Strong interpersonal skills and the ability to build effective working relationships at all levels.

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