Service Administrator

About the Role

Service Administrator

About the Role

As a Service Administrator at Panda, you ll support the operational team with a wide range of administrative, customer service and coordination activity.

This is a busy, hands-on role where accuracy, communication and follow-up really matter. You ll help keep systems up to date, support customers and drivers, resolve queries, track service issues and make sure key operational information is recorded correctly.

The Service Administrator role would suit someone with customer service or administration experience who enjoys working in a fast-paced operational environment, keeping things organised and helping customers receive a reliable service.

What You ll Be Doing

• Acting as a key point of contact between customers, drivers and operational teams.
• Keeping systems updated with accurate and timely information.
• Building and maintaining strong, positive relationships with customers.
• Managing and coordinating day-to-day administrative activity within the department.
• Investigating and resolving invoice queries.
• Investigating credit requests where required.
• Ensuring all data input is accurate and completed in a timely manner.
• Completing end-of-week checks ahead of the monthly invoice run.
• Resolving missed collections promptly and efficiently.
• Contacting missed customers to explain the reason for the missed collection and confirm their rescheduled collection day.
• Making sure all IT systems are used effectively and information is recorded correctly.
• Recording gains and losses on the depot progress spreadsheet.
• Managing emails effectively, ensuring they are dealt with and filed away in a timely manner.
• Keeping helpdesks clear or in progress by the end of each day.
• Updating reception with relevant service issues, including vehicle breakdowns.
• Keeping key accounts updated on service issues affecting their specific customers.
• Checking routes are in order and reporting driver non-compliance to the relevant team.
• Managing delivery and collection tickets daily.
• Keeping customers updated on delivery dates and first collection dates.

About You

• Experience working in a customer service or administrative role.
• Strong communication skills, both written and verbal.
• Confident using Microsoft applications.
• Able to work on your own initiative.
• Highly organised, with good attention to detail.
• Comfortable working in a busy operational environment.
• Able to manage multiple tasks and follow up on issues through to completion.
• Positive, professional and customer-focused.

Why Join Panda?

This is a great opportunity for someone looking for a practical Service Administrator role where you can make a real difference to the day-to-day running of a busy operation.

You ll be part of a team that keeps services moving, supports customers and helps ensure operational information is accurate, clear and acted on quickly.

About Us

We are Panda. We value waste.

We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)