Operations Administrator

• Location: Victoria Coach Station, London
• Contract: until 2026 December
• Hours: 7 hours/day, flexible between 8:00 - 18:00 (office based)
• Rate: £20.10 per hour PAYE / £26.04 per hour Umbrella
• Start date: ASAP

We are seeking an Operations Administrator to provide essential administration and record-keeping for all sales activities at Victoria Coach Station (VCS). This role involves working closely with the Revenue and Planning Manager and liaising with contacts and the coach industry to maximise coach service capacity across London.

Day-to-day of the role:

• Prepare and maintain daily Ticket Hall and left luggage cash books, including ticket documentation, reconciling credit/debit card transactions, ticket clerks' cash sheets, and reports from computerised ticket systems.
• Produce operator invoices for coach departure facilities, parking, and variations to agreed facilities.
• Process bus stop closures and diversions via the Stargo application in collaboration with Bus and Coach directorate colleagues.
• Compile Period End reports and other returns related to all commercial trading activities, assist in the collection and interpretation of management information, investigate variations and anomalies, and disseminate information to relevant parties.
• Ensure strict adherence to TfL and VCS procedures relating to financial processing and the handling of secure documents of monetary value, review and report any concerns or suspected breaches of such procedures.

Required Skills & Qualifications:

• Excellent communication skills, both oral and written.
• Ability to work accurately to tight deadlines with minimal supervision.
• Meticulous commitment to accuracy and motivation to achieve quality results.
• Proficiency in Microsoft Office products including Word, Excel, and the ability to use Access-based databases; familiarity with VCS legacy programs such as BIDS is desirable.
• Education to A level or equivalent.
• Knowledge of fair trading legislation and procedures.
• Practical knowledge of bus & coach operations in London and the UK.
• Experience working under pressure in a frequently changing operational environment is desirable.
• Proven ability to achieve results with minimal supervision, resolve problems, and react dynamically to challenging situations.
• Experience delivering world-class service to multiple stakeholders with limited resources.