Talent Guardian are delighted to announce that we are recruiting for an experience Customer Service Administrator for our client based in Poole, Dorset.
Key Responsibilities
Handle inbound and outbound customer calls in a professional and timely manner
Respond to customer emails and queries, resolving issues efficiently
Manage customer accounts and maintain accurate records of all interactions
Log calls, actions, and updates within the company CRM system
Process and update customer orders within internal systems
Investigate and resolve complaints to a high standard
Support customers with order tracking, delivery queries, returns, and POD requests
Proactively identify opportunities to enhance customer experience and drive revenue
Ensure all tasks, communications, and updates are accurately documented
Key Skills & Experience
Previous experience in a customer service or call centre environment
Confident handling a high volume of calls and emails
Strong communication skills with the ability to build positive relationships
Good organisational skills and attention to detail
Comfortable using multiple systems and managing administrative tasks
Proactive approach with the ability to solve problems effectively
Ability to work in a fast-paced, target-driven environment
