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Job Title: Receptionist / Team Assistant Location: London (Office-based, 5 days per week) Salary: £35,000 - £38,000 About the Company The company is a specialty insurer and reinsurer focused on underwriting risks across Africa and the Middle East, spanning all lines of business. With offices across multiple international locations, the organisation combines deep regional expertise with a highly experienced team to deliver innovative and effective risk solutions. Role Purpose The Receptionist / Team Assistant is the first point of contact for the London office, delivering a professional and welcoming experience to all visitors while ensuring the smooth running of front desk operations. This role suits someone who genuinely enjoys a front-of-house position, takes pride in creating a positive first impression, and is proactive in ensuring the office operates efficiently. The role also provides administrative support to the Executive and Senior Management teams when required. The London office is a busy and fast-paced environment, with approximately 100 employees, high visitor traffic, and frequent meetings. The successful candidate will work closely with the wider administrative team, including the EA to the CEO. Working Hours - 9:00am - 5:00pm
- Flexibility required for occasional earlier starts to support early meetings
Key Responsibilities Front Desk Operations - Greet and welcome visitors in a warm, professional, and engaging manner
- Act as a true ambassador for the business as the first point of contact
- Maintain a clean, organised, and presentable reception area at all times
- Manage visitor sign-in processes and liaise with building management
- Notify staff promptly of visitor arrivals
- Coordinate meeting room bookings and ensure rooms are fully prepared, including refreshments and stationery
Administrative Support - Provide administrative support to Executive and Senior Management as required
- Process expense claims accurately and in a timely manner
- Assist with travel arrangements, including transport, accommodation, and visas
- Manage incoming and outgoing mail, deliveries, and courier services
- Monitor and maintain office supplies, including stationery and printer resources
- Liaise with IT and suppliers regarding office equipment and maintenance
Office & Facilities Support - Take ownership of day-to-day office operations to ensure a smooth-running environment
- Manage relationships with vendors and service providers
- Proactively handle facilities-related tasks, including:
- Replenishing kitchen supplies (e.g. coffee, refreshments)
- Loading and unloading the dishwasher
- Maintaining clean and tidy communal areas
- Support internal meetings and events
General - Work collaboratively with the administrative support team
- Carry out any other duties as reasonably required
Skills & Experience Essential - Minimum of 3 years' experience in a reception or front-of-house role, ideally within insurance services or professional services environment
- Stable career history demonstrating commitment and reliability
- Excellent verbal and written communication skills
- Highly professional appearance and approach
- Ability to work effectively in a fast-paced, high-traffic environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Desirable - Experience within the insurance or financial services sector
- French language skills
Candidate Profile - Passionate about front-of-house responsibilities and delivering exceptional service
- Enjoys meeting and interacting with people daily
- Proactive, hands-on, and takes pride in maintaining a well-run office
- Comfortable balancing reception duties with administrative responsibilities
- Not currently seeking a dedicated PA role but interested in developing broader administrative skills over time
Benefits - Competitive salary (£35,000 - £38,000)
- Generous annual bonus scheme
- 10% employer pension contribution
- Private healthcare coverage
- Additional benefits and perks as part of a comprehensive package
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