Furnished Operations Officer / Customer Service Administrator

Furnished Operations Officer

• Hourly Rate: £15.56 PAYE
• Location: Sheffield, S4 postcode
• Job Type: Full-time, Office-based

We are seeking a dedicated Furnished Operations Officer to join a leading public sector organisation in Sheffield. This role is pivotal in managing council assets, ensuring effective tenancy and contract management, and delivering exceptional customer service. The successful candidate will handle property management, service delivery improvements, and business process management.

Day-to-day of the role:

• Engage with contractors on supplies framework agreements and enforce council policies regarding assets and property.
• Solve problems and make informed decisions using gathered information.
• Manage council assets in furnished properties and report any safeguarding concerns.
• Conduct pre-quit inspections, annual tenancy visits, welfare and H&S checks, including P.A.T testing.
• Manage the furnished tenancy and vacant property process, including viewings, sign-ups, and tenancy visits.
• Provide excellent customer service, adapting communication methods to meet the needs of tenants and vulnerable community members.
• Monitor and evaluate service delivery processes, identify improvement areas, and manage change effectively.
• Contribute to the development of information systems and manage financial aspects related to furnished goods and services.

Required Skills & Qualifications:

• Analytical ability with strong numeracy and literacy skills.
• Experience in property management and the ability to audit vacant and letting processes.
• Proficiency in maintaining accurate records on IT systems and managing contracts.
• Knowledge of Health & Safety issues and risk assessments.
• Excellent communication skills and the ability to deal with customer complaints and enquiries.
• No formal qualifications required, but relevant experience is essential.

Benefits:

• Competitive hourly rate of £15.56.
• Opportunities for professional development and growth within the organisation.
• A supportive team environment that values collaboration and innovation.
• Commitment to ensuring fairness and promoting diversity and inclusion in the workplace.

To apply for the Furnished Operations Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.