Business Support Assistant

Business Support Assistant

• Job Type: Temporary, Full-time
• Location: Main Street, Rotherham, S60 1AE
• Duration: Initial 1-2 months
• Pay: £13.65 per hour (PAYE)
• Working Hours: 9am till 5pm

Join Rotherham Metropolitan Borough Council as a Business Support Assistant, where you will play a crucial role in supporting the delivery of the Council's Crisis and Resilience Fund. This fund is vital for assisting residents during times of need. The role involves processing applications, assessing eligibility, and ensuring timely and accurate support, while also coordinating with internal and external partners to facilitate additional assistance.

Day-to-day of the role:

• Process applications to the Crisis and Resilience Fund using the Council's CRM system, ensuring accuracy, consistency, and compliance with policy.
• Conduct initial triage of applications, assessing urgency, eligibility, and support needs.
• Make informed decisions on awards in line with agreed criteria, procedures, and delegated authority.
• Communicate with applicants via phone, email, or letter to gather additional information, provide updates, or explain decisions.
• Refer residents to appropriate internal teams or external organisations for further support.
• Maintain accurate and up-to-date records on the CRM system in line with data protection requirements.
• Ensure daily office coverage to support service delivery and manage workloads collaboratively with colleagues for timely processing of applications.
• Support service start-up activities, including embedding new processes linked to the transition to the Crisis and Resilience Fund.
• Adhere to all relevant policies, procedures, and safeguarding requirements.

Required Skills & Qualifications:

• Experience in a customer-focused or casework-based role.
• Ability to assess information and make decisions in line with guidance and policy.
• Strong IT skills, with proficiency in using case management or CRM systems.
• Excellent communication skills, both written and verbal.
• Ability to manage a varied workload in a fast-paced environment.
• Strong attention to detail and accurate record-keeping.
• Desirable: Experience with financial support schemes, benefits, or crisis support services, and familiarity with local authority or public sector environments.

Working Arrangements

• Office attendance is required during the initial training and onboarding period to ensure familiarity with systems and processes.
• Following training, some hybrid working may be considered, subject to service requirements and operational cover.
• Daily office coverage is required, which may involve rota arrangements.

If you are interested in this role, please apply using your latest CV! and a Reed Consultant will be in touch with you.