Temporary Claims Administrator

The Role: Temporary Claims AdministratorLocation: GlasgowHours: Monday-Friday, 8.00am to 4.00pmContract: Full-time, TemporaryDuration: 2-3 months (possibility of extension)

Pay Rate: £13.50

Office Angels are excited to be recruiting on behalf of one of our valued clients in Glasgow, who are currently seeking a Temporary Claims Administrator to support their team for an initial period of up to three months. This is a key role within the business, providing essential claims and administrative support while assisting the wider team. It's a fantastic opportunity for someone looking to gain hands-on experience within a fast-paced, professional environment and broaden their administrative skill set.

Key Duties

• Handle inbound customer enquiries, accurately capturing and updating information in line with claims procedures.
• Open, maintain, and update claims files efficiently and compliantly.
• Provide clear guidance to customers on the claims process and next steps.
• Deliver consistently high standards of customer service via telephone and email.
• Transfer calls to relevant departments and arrange callbacks where required.
• Create follow-up actions, diary notes, and task reminders to ensure timely case progression.
• Arrange appointments and coordinate information between internal teams.
• Liaise professionally with clients and third-party organisations.

Skills & Experience Required

• Proven experience in an administrative role is essential.
• Previous experience with claims, or utilities is desirable.
• Strong IT skills with confidence using multiple systems especially Microsoft Word and Excel.
• Excellent verbal communication skills and a professional telephone manner
• Ability to work accurately at pace while managing competing priorities.
• Positive, flexible attitude with a strong customer-focused approach
• Experience working in a fast-paced, process-driven environment.

How to Apply: If you have all of the above experience, we want to hear from you! Please apply by submitting your CV.

Why Temp with Office Angels?

Working as a temp is a fantastic way to explore different industries and roles while maintaining flexibility. As part of the Office Angels team, you'll enjoy:

• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after.

• Access to discount vouchers with many high street brands

• Eye care vouchers and money towards glasses should you require them for VDU purposes.

• We can search for permanent work whilst you're in assignments and offer expert interview support and advice.

• Weekly pay

• Pension scheme option (with employer contributions)

• 28 days paid annual leave (Based on a weekly accrual)

• Statutory Sick Pay in the unfortunate event you find yourself under the weather.

• Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues.

• Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism.

We are proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.

This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.