Customer Support Executive - 6 month FTC

6-month contract - hybrid working (3 days on site, 2 days WFH) - £24K FTE
Our client is based in Wokingham (parking available) and seeking a graduate from a Finance / Accountancy background (ideally) to join their Accounting Support Team.

• Answer 1st line customer support telephone calls and emails, providing exceptional customer care
• Build knowledge of Tax/Accounts/Non-Compliance by researching and answering questions from customers.
• Build knowledge of products and use this to offer customers support to ensure they have the best experience
• Raise enhancements requests/defects to be reviewed
• Assist existing and prospective customers with general sales enquiries, taking payments where necessary
• Suggest new ideas or improvements to support materials (FAQ's, user guides and Knowledge Base)
• Work collaboratively ensuring you are building your individual knowledge of our products, tax and accounting processes.

• A university degree which includes Accounting &/OR have AAT equivalent qualification
• At least 6 months Customer Service Experience
• Confident, calm and concise telephone manner
• Clear communication both written and spoken
• An analytical and organised approach to problem solving
• The ability to interact positively with customers at all levels
• To work well under pressure