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Clerical Officer

Posted: 28/04/26
Recruiter:Hays
Reference:3102809256
Type:Temporary
Salary:£14 Hourly
Location:City, Belfast
Description: Clerical Officer, Belfast, 6-month fixed term contract, £14.25 per hour

Your new company
Aorganisation is recruiting for a Clerical Officer based in Belfast.

Your new role
As a Clerical Officer, you will provide essential administrative and customer service support within a ticketing and pass administration environment. This is a full-time, fixed-term contract (6 months), working 36 hours per week in a fast-paced office-based setting.Your responsibilities will include:

  • Responding to internal and external queries relating to associated products
  • Accurately updating and maintaining customer records across multiple database systems
  • Managing sensitive personal and financial data in line with data protection and GDPR standards
  • Processing payments, reconciling daily income and assisting with financial record-keeping
  • Supporting refund calculations and fare adjustments in accordance with policy guidelines
  • Completing general clerical duties such as filing, word processing and document management
  • Assisting supervisors and managers with ad-hoc administrative tasks as required
This role requires strong attention to detail, a customer-focused mindset and the ability to manage multiple priorities to tight deadlines.

What you'll need to succeed
To be considered for this role, you will need:
  • At least 1 year's experience working with databases or administrative systems
  • Previous experience in a customer service or office-based administrative role
  • 3 GCSEs (or equivalent) including English and Maths, or a minimum of 2 years' relevant clerical experience
  • Strong IT skills, particularly in Microsoft Word and Excel
  • Excellent data entry skills with a high level of accuracy and numeracy
  • The ability to organise and prioritise your workload effectively
  • An understanding of confidentiality and data protection requirements
You will also demonstrate:
  • A friendly, professional and approachable manner
  • Strong analytical and problem-solving skills
  • The ability to work both independently and as part of a team
  • Flexibility to support additional hours, including occasional weekends, when required

What you'll get in return
  • £14.25 per hour
  • Based in Belfast
  • Flexibility to support additional hours
  • 6 months fixed term contract
  • What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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