Office Manager

Your new company
£33,000 - £34,000 a yearPermanent, Full-timeThis Aquatic company are currently seeking a Sales Office Manager to join their team.The Office Manager will play a crucial role in overseeing the day-to-day customer sales and service operations.Working to a high standard to coordinate the growing teams' calls & interactions to provide customer satisfaction in a timely and professional manner.Liaising across departments with field sales, logistics, credit control and procurement teams as required.
Salary: £33,000 - £34,000 Depending on experience, plus a bonus structure after successful completion of a 3-month probation periodHours: 8.30am - 5.00pm (40 hours a week M-F), with overtime required on a rota basis across the teamShift Pattern: Monday to Friday (No weekend or bank holiday work)
Your new role
Interacting with customers daily to build and maintain key relationships. Manage the main sales mailbox ensuring prompt & accurate action & replies. To organise incoming orders in various forms (via website / email / telephone / from an on-road sales team) through onto our ERP system and ensuring orders are processed accurately and in a timely manner. Work with a small field-based sales team (4) to ensure customers receive the best possible experience and service. Utilise the CRM package appropriately to document customer interactions. Ensure the processes for evaluating and endorsing credits / returns policies are followed. To help identify sales opportunities and secure additional incremental business. Act as a first point of escalation for the sales department.What you'll need to succeed