Customer Relations Manager

Your new company
You'll be working for a property development and building company travelling to sites within the Bristol and Bath area.
Your new role
You'll be acting as a key point of contact for the customer relations team, providing support and knowledgeable solutions to resolve customer queries. Duties are as follows:

• Conduct pre-completion home inspections to ensure quality and consistency.
• Manage customer defects, including complex and high risk issues, through to resolution.
• Liaise with site teams, subcontractors, and partners to drive improved customer outcomes.
• Attend customer homes, identify issues, resolve complaints, and support the warranty journey.
• Analyse trends, report issues, and support continuous improvement across departments.
• Represent company values while supporting satisfaction targets at survey stages.

• Construction/housebuilding background with strong customer issue resolution experience.
• Ability to work across multiple teams while maintaining accurate records and high standards.
• Excellent communication, analytical and relationship building skills.
• Proactive, detail focused mindset with strong decision making capability.
• Confident IT skills (Excel, Word, Outlook) and excellent time management abilities.
• Full driving licence and willingness to travel.

• Competitive salary, annual bonus and choice of company car/car allowance.
• Up to 39 days annual leave plus bank holidays and 2 volunteering days.
• Private medical insurance and enhanced family friendly leave.
• Competitive pension scheme and life assurance at 4 salary.
• Access to share save schemes, rewards portal and salary sacrifice benefits.
• Christmas shutdown and a supportive, values driven working environment.