IT Support & Administrator

Your new company

You'll be joining a well established organisation that places strong emphasis on reliable technology, continuous improvement, and high quality internal support. The business operates across multiple sites and relies on a modern IT environment to keep daily operations running smoothly.
They are known for fostering a collaborative culture where staff are encouraged to develop their skills, contribute ideas, and take ownership of their work. With ongoing investment in systems, infrastructure, and user experience, the company provides an excellent environment for someone looking to grow within a supportive and forward thinking technical team.

Your new role

As an IT Support & Administrator, you will provide first line technical assistance to employees, resolving hardware, software and network issues both remotely and on-site. You'll help set up new equipment and user accounts, maintain IT systems, document processes, manage helpdesk tickets, and support ongoing IT projects and rollouts.You will also contribute to stock management for IT equipment and ensure all repairs and support activities are accurately recorded.
What you'll need to succeed

• A strong interest in IT and problem solving
• Good communication, time management, and a positive attitude
• Basic understanding of PC hardware, software and networks
• Ability to interpret information and follow structured processes
• GCSEs (or equivalent) including Maths and English
• Highly organised with a willingness to learn and challenge existing ways of working

• Level 3 IT apprenticeship or similar qualification
• Practical experience in IT support
• Understanding of troubleshooting techniques and IT security
• Ability to work on your own initiative and see the bigger picture
• Full UK driving licence

• £28,500 annual salary
• 24 days holiday, plus 9 days public holiday.
• Contracted hours are 40 per week.
• Life Assurance at the rate of 2 x salary.
• Pension scheme, minimum EE contribution of 2% and ER contribution of 7%.
• Opportunity to develop hands-on IT support experience
• Exposure to a wide range of systems, tools, and projects
• Supportive environment that encourages learning and continuous improvement.