Contract Type: 3-Month Contract initially (with potential 3-month extension) Working Hours: Monday to Friday, 8:30 AM - 5:00 PM Location: Waterside Heathrow & all 5 days onsite
About the Role:We are seeking a dedicated and customer-focused Customer Service Advisor to join our client's mini contact centre team. You will be the first point of contact for a wide range of customer queries, handling between 50 and 100 calls per day. This is a fast-paced role requiring excellent communication skills and a calm, solution-oriented approach. Key Responsibilities:
Handle inbound customer calls efficiently and professionally.
Assist with password resets and access issues related to our ecosystem.
Deliver accurate information and resolve queries in a timely manner.
Maintain records of customer interactions and follow up as needed.
Participate in training sessions to stay updated on systems and processes.
What We Offer:
Structured training to ensure you're confident in your role.
A supportive team environment.
Potential for contract extension based on performance and business needs.
