Sales Administrator

Sales Administrator - Export Team
Sutton in Ashfield
£27,300 - £30,000 neg (salary reviewed every 6 mths up to the current 2-year salary of £36,000)

About them:

My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career.

The role:

They are looking for Sales Administrator to join their Export team. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.

Key Duties:

• Accurate Order Processing
• Ensuring queries from Agents / Customers are resolved efficiently
• Processing credit & return requests
• Organising return shipments from distributors
• Confirming delivery date information and keeping Agents/Customers updated
• with backorder information
• Ensuring despatch of orders with correct documentation
• Chasing parcels with carriers
• Providing feedback on product and service/operations to Export Office Manager
• Confirming special price agreements
• Following through sales enquiries from new contacts
• Coordinating visits from agents/distributors
• Maintaining and updating orderly filing systems

Person Specification:

• High level customer service / account management experience is essential and able to Demonstrate outstanding Customer Service experience
• Highly organised, with the experience of working in a fast moving business environment.
• Have meticulous attention to detail
• Knowledge of export sales administration process & export documentation - ideal but not essential
• Enjoys working as part of a wider team
• Ability to perform under pressure and remain calm
• Work using own initiative
• IT competent
• Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
• Able to adapt to change at short notice
• Strong communication skills both written and verbal

Other Information:

• The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
• The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.