Housing Administrator

Housing Administrator

Salary £28,282.80

Location Hybrid - Lincoln or Boston

Temporary, Full Time

Do you enjoy keeping things organised and delivering great customer service? As a Housing Administrator at Amplius, you'll be at the heart of Housing Services, making sure key processes, records and communications are accurate, timely and well-coordinated. Working with colleagues, customers and partners, you'll help ensure the service stays organised, responsive and consistent.

Salary: £28,282.80 per year

Contract: 12-month Fixed Term Contract, full time

Your week: 36.25 hours Monday - Friday 9am - 5.15pm

Location: Hybrid with a weekly presence in our Lincoln or Boston office

Snapshot of your role

• Provide comprehensive administrative support across Housing Services, using ICT systems to manage records and workflows.
• Process tenancy-related documentation, including agreements, amendments, succession requests and household changes.
• Support compliance activity by contacting customers regarding access for safety checks such as gas and electrical inspections.
• Maintain and update systems including Dynamics, and compliance systems ensuring accurate and timely data.
• Monitor team inbox and case queries, assigning and progressing cases in line with procedures and deadlines.
• Raise purchase orders, process BACS payments, organise meetings and take and distribute minutes as required.
• Support housing teams with any tasks required such as fly-tipping follow-ups, and customer communications.

What we're looking for

• Experience working with a diverse customer base, with the ability to provide a responsive and supportive service.
• Strong IT skills, including Microsoft Word, Excel, Outlook and general system use.
• Ability to prioritise workloads effectively and meet deadlines in a busy environment.
• Confidence working both independently and as part of a team, with a flexible and proactive approach.
• Good communication skills, with the ability to work with customers and colleagues to achieve positive outcomes.
• Strong organisational skills and attention to detail, ensuring accuracy in all administrative tasks.
• Ability to handle sensitive information with discretion and maintain confidentiality at all times.
• A willingness to support a wide range of tasks and adapt to changing priorities.

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 5 May

Interviews: 14 May

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.