Sales Support Coordinator

Sales Support Coordinator

NG8, Nottingham

8:00am 5:00pm Monday Friday

£29,000 - £32,000

Looking for someone to start asap

Job Purpose

To provide efficient and accurate quotation, order processing and customer support within an engineering sales environment, ensuring a high standard of service delivery from enquiry through to order fulfilment.

The role is responsible for preparing timely and commercially sound quotations aligned with customer requirements and company pricing strategies, while maintaining strong communication with customers, internal teams and external sales representatives.

The position plays a key part in converting enquiries into confirmed orders. A core focus is to maintain strong customer relationships by delivering clear communication, resolving queries promptly and providing reliable updates on order and quote status.

In addition, the role contributes to continuous improvement of quoting and order processes, ensuring efficiency, accuracy and profitability targets are met.

Job Responsibilities

• Prepare accurate and detailed quotes for products and services based on customer requirements and specifications, and update the stock card accordingly
• Work with other departments to gather information needed for complex or customised quotes
• Respond to all sales inbox enquiries within one hour to confirm receipt and request any additional information needed to prepare the quote
• Complete all quotes as quickly as possible while maintaining both customer and company standards
• Ensure all quoted prices follow current customer-specific pricing, discount structures and profit margin targets
• Convert quotations into sales orders accurately and promptly, ensuring smooth progression from order to delivery and always adding one additional day to the expected delivery date
• Communicate directly with customers by phone or email when needed to confirm requirements or provide information such as lead times
• Resolve customer issues where possible and escalate unresolved matters to the appropriate department
• Support the external sales team with quote requests, status updates and clarifications
• Communicate clearly with external sales to fully understand customer needs and ensure quotes meet agreed requirements
• Maintain accurate records of all quote requests, specifications, revisions and approvals
• Track and document follow ups and feedback on quotes and use this information to improve future quoting accuracy and processes
• Take part in regular reviews of quoting procedures to identify improvements in accuracy and efficiency

Skills Required

• Strong written and verbal communication skills
• Excellent organisation and time management
• High attention to detail and accuracy
• Proficient in Microsoft Office (especially Excel)
• Good customer service skills
• Ability to work under pressure and prioritise tasks
• Problem-solving skills
• Team player with a proactive approach

EMA25