Corporate Travel Office Manager Location HampshireOffice based We are seeking an experienced Corporate Travel Office Manager to take full ownership of a corporate travel operation. This is a hands-on leadership role responsible for team management, service delivery, operational performance and client satisfaction. The position sits between senior leadership and frontline consultants, with full accountability for the day-to-day running and performance of the department.Key Responsibilities
Manage and lead a team of Corporate Travel Consultants
Oversee daily operations, ensuring efficiency, accuracy and service delivery
Monitor and drive performance, productivity and service levels
Act as escalation point for operational issues and client concerns
Support and oversee onboarding of new corporate clients
Ensure client requirements and travel policies are implemented effectively
Maintain high levels of client satisfaction and service quality
Identify and implement operational improvements
Work closely with internal stakeholders across sales, account management and IT
Contribute to departmental profitability and commercial performance
Candidate ProfileEssential Experience
Strong background in corporate travel
Previous team leadership or management experience
Solid understanding of GDS systems and corporate booking processes
Experience managing client relationships and service delivery
Key Skills
Operationally strong and highly organised
Able to manage multiple priorities in a fast-paced environment
Confident handling escalations and complex situations
Commercially aware with a focus on performance and efficiency
