Receptionist

Clinic Receptionist

• Annual Salary: £26,500 (on a Full time contract)
• Location: New Milton and Cadnam - Every Friday will be in Cadnam rest of the week in New Milton
• Job Type: Full-Time or Part Time (Min 3 days per week - Must work Wed - Thur - Fri)
• Hours (non-negotiable on hours)

Join our team as a dedicated Clinic Receptionist. This role is crucial in maintaining the smooth operation of our clinics, ensuring that all administrative tasks are handled efficiently and effectively. The ideal candidate will have a strong understanding of medical documentation and office procedures, with a professional demeanor and a proactive approach to their work.

Day-to-day of the role:

• Update patient records with new details such as change of address, and archive moved or deceased patient records using Cliniko software.
• Screen enquiries for Podiatrists & Director and register new patients at the clinic.
• Accurately record referrals for new patients on Cliniko.
• Ensure the reception area is fully stocked with essential supplies and that daily tasks are completed.
• Liaise with couriers and handle the checking and unpacking of stock deliveries, ensuring all stock is rotated according to expiry dates.
• Maintain cleanliness and tidiness in the reception, kitchen/stock room, and toilet areas.
• Handle customer complaints and ensure any payment transactions are processed correctly and on time.
• Perform end-of-day till checks and report any discrepancies immediately.
• Assist with cleaning and organizing during quiet times and support the clinical team with administrative tasks as needed.

Required Skills & Qualifications:

• Proficient use of computers and iPads, including Apple software (Pages & Numbers).
• Ability to be proactive and recreate existing paperwork.
• Ability to prioritise and organise workload effectively.
• General knowledge of office procedures and policies.
• Extensive knowledge of Podiatry/Chiropody terminology.
• Awareness of the rules and regulations relating to medical documentation.

Personal Attributes:

• Professional appearance and demeanor at all times.
• Good team player with a flexible approach to work.
• Ability to remain calm under pressure and maintain confidentiality.
• Excellent concentration skills.

Additional Information:

• Adherence to all Health and Safety procedures.
• Commitment to maintaining and improving standards of service for customers.
• Maintaining a clean reception and clinic area at all times to project a professional image.

This is an outline job description, and employees are expected to undertake other duties as directed.

To apply for the Clinic Receptionist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.