Customer Service Administrator

Our client is based in Hastings and due to their continual growth, we are delighted to be recruiting for a Customer Service Administrator to join their team.

Main Duties

• Monitoring orders and orders enquires inboxes.
• Dealing with new orders, downloading and inputting orders, checking the details, dates and pricing.
• Sending order confirmation to customers and processing the order.
• Booking orders in with the delivery team.
• Checking for any changes and update the systems and the relevant people.
• Answering and diverting phone calls.
• Answering door buzzer and informing the appropriate people of the visitor.
• Dealing with daily haulier paperwork and uploads.
• Dealing with customers order update sheets and record any failures or amendments that have been made.
• Monitoring and processing of enquiries via inbox for any queries.
• Deal with customer requests and answering any questions.
• Uploading invoice and run the orders reports.
• Check all orders for the day have been delivered by the haulier successfully and check to ensure all quantities are correct to what has been dispatched.
• Deal with delivery discrepancies and price checks.
• Check the system to confirm what has been dispatch for this delivery.
• Carry out other customer service and administration duties as when required.

Qualifications and Skills

• Good telephone manner.
• Quick to pick up systems.
• Good computer skills.
• Good at multitasking.
• Order processing.
• General office work.
• Must be able to use Microsoft Word and Excel.

Working Hours

• Monday to Friday.
• 8.30am to 5pm.
• 30-minute lunch break.

We will try to respond to reply to all applicants. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited.