Account Support Administrator

An iconic and reputable organisation is looking for an Account Support Administrator to join the team.

The working hours are Monday to Thursday 08:30 to 17:00 and Friday 08:30 to 15:00 and the client does offer the opportunity to work from home occasionally.

General duties of Account Support Administrator include:

• Support the International Sales Controller with day-to-day sales issues
• Respond to daily customer queries by email and phone and liaise with internal teams to help find resolution
• Help find new customers with guidance from the International Sales Controller
• Help with the introduction of new ranges and products into market including the creation of sales sheets and presentations
• Help the International Sales Controller formulate customer and market plans
• Send customer feedback to internal teams where required
• Prepare proposals and new Line Forms with help from the International Sales Controller
• Update internal pricing documentation including order forms and Excel based documentation for the ERP system
• Provide customers with details of stock and encourage new shipments
• Provide help to the logistics team for customer shipping queries
• Liaise with the purchasing team about details of new orders
• Help with the preparation of trade shows and attend conferences, exhibitions and events where/if required
• Arrange for samples, POS and other relevant marketing requests to be fulfilled

Key Skills and Experience required of Account Support Administrator:

• Pro-active and enthusiastic self-starter
• Good communication skills
• Must have the ability to plan time and work schedules effectively
• Willing to act on own initiative and take decisions
• Willing to tackle issues in different ways as challenges evolve
• Applies relevant knowledge, experience and reasoning to enable work to be carried out efficiently
• Attention to detail
• IT literacy

Benefits:

• 25 days' holiday + bank holidays
• Private healthcare
• 50% discount on products
• Early finish Friday
• Great working environment

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.