Customer Liaison Officer

The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing.

The Customer Liaison Officer will deliver a business-critical service to ensure that customers' expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers. The Building Safety Department has a varied workload with demanding timescales; the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works.

This is a key role and will help ensure the safety of our customers.

What you'll need to succeed:

• Strong communication (both written and verbal) and presentation skills
• Ability to maintain attention to detail in a busy environment.
• Experience of providing a high level of customer service
• Confident and experienced collaborator.
• Natural problem-solving skills.
• Strong ICT capability, EXCEL, WORD etc.
• Proven prioritisation skills
• Experienced Team Worker
• Always provide a high level of service
• Previous experience working within housing (essential)

This role will require a mixture of office/home-based working and on-site presence at our properties in the Midlands.

A full, clean driving licence and access to own vehicle for business use will be required for this role.

Interview date: June 2026

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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