Administrative Assistant - Service & MarketingLocation: Welwyn Garden CitySalary: Up to £28,000 per annumHours: 40 hours per weekWorking Pattern: Office-based during probation Hybrid working available after successful completionAbout the Company Our client is a well-established and highly respected specialist in their industry, delivering innovative and beautifully engineered products to the UK market. Part of a successful international group headquartered in Europe, the business combines precision engineering with exceptional customer service. With over 40 years of expertise globally, they pride themselves on quality, attention to detail and creating outstanding living and working environments. The UK team offers a supportive, collaborative and forward-thinking culture, where individuals are encouraged to take ownership, develop professionally and contribute to the continued growth of the business.The Opportunity We are seeking a dynamic and enthusiastic Administrative Assistant to support both the Service and Marketing functions. This is a varied and integral role within the business, ideal for someone who thrives in a fast-paced environment and enjoys combining customer service, administration and creative marketing support. The position is approximately 60% Service support and 40% Marketing support, offering exposure across operations, logistics, customer care and brand development.Key ResponsibilitiesService & Operations Support (Approx. 60%)
Acting as the first point of contact for customer service requests via phone and email
Managing the administrative processing of service orders, deliveries and incoming payments
Preparing and issuing quotations and invoices
Coordinating logistics for service items in collaboration with the German headquarters
Ordering goods via internal systems and managing stock levels
Booking in incoming goods, distributing to partners and maintaining accurate inventory records
Supporting Operations Managers with service coordination and partner communication
Organising annual stock take and maintaining warehouse records
Ensuring a high standard of customer care throughout the service lifecycle
Marketing & Office Support (Approx. 40%)
Ordering and distributing brochures and marketing materials
Raising purchase orders and maintaining accurate invoice records
Proofreading and formatting documents from Head Office
Assisting with the organisation and coordination of trade fairs and events
Creating simple and engaging social media posts (Facebook & Instagram)
Maintaining image libraries and marketing content
Supporting general office organisation and supplies management
About You
Commercial or technical background with experience in an administrative or back-office role
Excellent customer service skills with a professional and confident telephone manner
Highly organised with strong attention to detail
Comfortable managing multiple priorities in a structured and efficient way
Confident using Microsoft Office and internal IT systems
Proactive, adaptable and solution-focused
A positive team player who enjoys working in a collaborative environment
An interest in marketing or social media would be advantageous
What's on Offer
Salary up to £28,000 depending on experience
Hybrid working after successful probation
Supportive, family-like culture within a growing international business
Structured onboarding and training in collaboration with the German headquarters
Opportunity for personal development and long-term progression
This is an excellent opportunity for someone looking to join a stable, international organisation where their contribution will be visible and valued.
