Helpdesk Team Leader

Scheduling/Helpdesk Team Leader - Immediate Start/Notice period
Job Type: Temp to Perm
Start Date: Immediate or after notice period
Industry: Maintenance / Facilities Management
Location: Salford, Manchester
Salary: 32,000 - 34,000 per annum (dependent on experience)
Working Hours: Monday to Friday, 8:30am - 5:00pm

Job Description

We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment.

The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment.

Key Responsibilities:

• Manage and lead a team of contact centre operatives
• Oversee the daily operations of the scheduling team
• Conduct regular 1-to-1s and performance reviews
• Maintain and update training documentation and identify team training needs
• Support the rollout of new processes and initiatives
• Ensure compliance with all relevant procedures and policies

Requirements:

• Minimum 3 years' experience in a contact centre environment
• 3+ years experience in a team leader or supervisory role
• Strong organisational and prioritisation skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Ability to lead and motivate a team in a dynamic environment

If you're interested, please send your CV or call Jess on (phone number removed) for more information.