An established and growing organisation within the interiors and home furnishings sector is seeking a proactive and organised Customer Success Administrator to join its Customer Success team on a temporary basis. This is a varied and fast-paced role offering the opportunity to support customer relationships, maintain service standards and ensure smooth day-to-day administrative operations. Working closely with the Customer Success Manager and wider team, you will play a key role in delivering a consistent and high-quality customer experience.
Key Responsibilities . Raising, checking and approving sales orders to ensure complete accuracy . Organising customer samples and swatches as required . Managing shared inboxes, triaging emails and issuing holding responses . Answering and directing inbound calls . Managing inbound and outbound post . Meeting and greeting visitors, answering intercom and directing accordingly . Supporting with data entry and maintaining customer portals . Providing general administrative support across the team
About You . Previous experience in an administrative or customer-focused role . Strong attention to detail with a high level of accuracy . Ability to prioritise and manage a varied workload . Excellent communication skills, both written and verbal . Confident IT user with strong Microsoft Office skills . Ability to learn new systems quickly . Professional telephone manner and strong interpersonal skills . Able to work both independently and as part of a team
Desirable . Experience working within a Customer Success or customer service environment . Proactive and solutions-focused approach . What's On Offer . Immediate start available . Temporary role initially until end of May . 40 hours per week, Monday to Friday . Working hours between 8:00am and 6:00pm (flexible within this window) . 45-minute unpaid lunch break
Supportive and collaborative working environment
How to Apply: Apply now, and a member of the Workforce team will be in touch to discuss your application. P: (phone number removed), M: (phone number removed), E: (url removed)
