Administrative Receptionist

Administrator & Receptionist- Beenham.

Monday-Friday- Fully Office Based

Permanent

25k- 28k depending on experience

Key Responsibilities

Customer Support & Communication

• Act as the first point of contact, representing the organisation in a professional and approachable manner
• Deliver a consistently high standard of customer-focused service
• Answer incoming calls in a friendly, confident, and professional way
• Respond to sensitive or difficult conversations with patience, understanding, and empathy
• Direct calls to the relevant teams or accurately record and pass on messages
• Develop positive relationships with customers to build trust and loyalty
• Provide clear, accurate, and timely information to customers and suppliers

Scheduling & Diary Coordination

• Arrange, update, and cancel appointments efficiently as required
• Manage schedules for engineers and field-based staff to ensure effective daily planning
• Work closely with customers and internal teams to coordinate availability
• Confirm bookings and support follow-up communication when necessary

Systems & Administrative Support

• Keep customer records accurate and up to date within internal systems
• Record all customer contact details, actions, and outcomes clearly
• Review written communications to ensure accuracy and professionalism
• Assist with general office administration tasks such as filing, scanning, and maintaining records
• Monitor and order office supplies to maintain adequate stock levels
• Ensure reception and office spaces remain tidy, organised, and welcoming

What We're Looking For

Strong written and verbal communication skills

• Professional and confident telephone manner with a friendly approach
• Previous experience in a customer-facing, administrative, reception, or service-based role
• Good organisational skills with strong attention to detail
• Familiarity with Microsoft Office and customer or administrative systems
• Ability to prioritise tasks and manage a varied workload in a busy environment
• Compassionate and patient when supporting customers, including vulnerable individuals
• Professional, polite, and customer-oriented in approach
• Reliable, punctual, and trustworthy

Please note due to the location you must be have a Full UK Driving Licence and have access to your own vehicle.

Apply now!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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