Front Office Manager

Office Manager

Location: Oxford (On-site, 5 days per week)Contract: Full-time, PermanentWorking Pattern: Monday to Friday (occasional evenings and weekends required)

Reed Recruitment is recruiting on behalf of a well-established organisation for an experienced Office Manager. This is a key on-site role requiring strong organisational, interpersonal, and problem-solving skills, along with the ability to manage a small team and oversee the smooth day-to-day running of office and reception services.

The role suits a confident, hands-on manager who can balance operational oversight with excellent stakeholder engagement.

Key Responsibilities

Office and Reception Management

• Lead and manage the day-to-day running of the office and reception areas.
• Line manage the Office Co-ordinator and Reception Team, including workload allocation, supervision, and annual PDR processes.
• Chair and lead regular team meetings.
• Ensure a professional, responsive, and customer-focused front-of-house service for staff, visitors, and guests.
• Develop, implement, and maintain office systems, procedures, and service standards.
• Act as a key point of contact for general enquiries and operational matters.
• Oversee office supplies, mail handling, and shared services.
• Provide occasional reception cover when required.

Operations Support

• Support the Operations Manager with office and building-related matters, including access control and parking.
• Coordinate the organisation's Disaster Recovery Plan (DRP).
• Oversee the management, booking, and presentation of meeting rooms and communal spaces.
• Coordinate inductions for new starters and visitors, working closely with HR and other internal teams.
• Contribute to internal communications such as newsletters, updates, and announcements.

Financial and Administrative Oversight

• Monitor and manage budgets related to office and reception operations.
• Approve purchase orders and support procurement activity.
• Ensure compliance with internal policies and procedures.
• Identify opportunities for continuous improvement and cost efficiency alongside the Operations Manager.

Events Support

• Provide light oversight and coordination for occasional internal meetings or staff activities as required, ensuring effective organisation and smooth delivery.

Other

• Undertake any other duties deemed appropriate by the Operations Manager.

About You

• Proven experience in office or operations management
• Experience managing or supervising a small team
• Highly organised with strong attention to detail
• Excellent communication and interpersonal skills
• Comfortable working in a busy, customer-facing environment
• Flexible to work occasional evenings or weekends
• Able to work on site five days a week