Travel Agency Administrator

Travel Agency Administrator
Location: Office based in Norwich, Norfolk.
Hours: Full time or part time, flexible hours available
Salary: 26,400 to 27,400 per annum (Non-Contractual Company Bonus Scheme)

This is an exciting opportunity for a Travel Agency Administrator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base.

As Travel Agency Administrator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally.

This is not a sales role. It is about precision, care and consistently delivering excellent service. They are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike.

Desired Skills and Experience:

• Experience within travel, or a similar administrative environment is preferred, but industry knowledge is not essential.
• Highly organised with excellent attention to detail
• Calm, reliable and consistent in their approach
• Professional and polite, with strong written and verbal communication skills
• Comfortable managing multiple tasks and prioritising effectively
• Confident using systems, processes and Microsoft Office tools
• Able to handle queries with good judgement and care
• Genuinely interested in delivering a high standard of customer service
• Works well within a team, builds positive relationships and takes pride in doing a job well done.

Key Responsibilities:

• Delivering consistently high levels of customer service
• Preparing and issuing accurate travel documentation
• Managing holiday arrangements including flights, transfers and accommodation
• Handling customer enquiries via phone, email and social media
• Maintaining accurate and up to date client records
• Monitoring and processing payments
• Liaising with suppliers to confirm arrangements and resolve queries
• Supporting internal teams to ensure smooth delivery of each booking

Benefits:

• Competitive salary, reviewed after successful probation
• Discretionary company bonus scheme
• Company pension
• Non Contractual Company Bonus Scheme
• Paycare health benefits scheme including 24/7 GP access
• Free on-site parking
• A supportive, professional working environment

If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you.