Airfreight Administrator

To assist with the airfreight admin requirements including preparing and issuing of air import and export quotes, providing post flight updates, job uploads into the TMS system, supporting with air export shipments, coordinating with airlines and carriers and helping to process all necessary paperwork like AWBs, all whilst working under pressure in a fast-paced environment.

Responsibilities

• Serve as a point of contact for BDM's new and existing customers to provide timely and detailed quotations for both import and export shipments
• Handle administrative duties such as data entry , CRM management and maintain a shared mail box, post flight updates , opening new jobs on company TMS.
• Work closely with operational and sales colleagues to ensure client requests for pricing are met and jobs are handed over to operations efficiently.
• Liaise with overseas partners and internal departments to develop and execute tailored shipping solutions
• Assisting operational colleagues on export shipments , raising files, invoicing & matching supplier billing against job estimates

Required Skills and Experience:

• 6 to 12 months experience working in air operations environment.
• Basic knowledge of Air freight process , understanding of out of gauge , chargeable weight calculations , export processes , air freight haulage tariffs, Terms of sale etc
• Air import knowledge would be an advantage but not essential but an ability to learn imports if required
• An ability to provide strong customer service to both internal and external contacts
• Clear and effective communication skills
• Experience with customer relationship management (CRM) systems
• Willingness to learn and support all departments where necessary