Sales Administrator

Sales AdministratorLocation: Stoke-on-TrentSalary: Up to £30,000 per annum (DOE)Hours: Monday to Friday

The Role

As a Sales Administrator, you will play a vital role in supporting the sales team and ensuring the smooth day-to-day running of operations. You will be responsible for managing customer enquiries, processing orders, and maintaining accurate records, while delivering a high standard of customer service at every stage of the sales process. This is an excellent opportunity for someone highly organised, proactive, and passionate about working in a fast-paced, sales-driven environment.

Key Responsibilities

• Handling incoming sales enquiries via phone and email in a professional and timely manner
• Processing customer orders accurately and efficiently using internal systems
• Preparing and issuing quotations, invoices, and other sales documentation
• Maintaining and updating customer records and databases
• Liaising with internal departments such as sales, logistics, and finance to ensure smooth order fulfilment
• Monitoring order progress and providing customers with updates on delivery timescales
• Supporting the sales team with administrative tasks, reports, and follow-ups
• Assisting with stock checks and coordinating with suppliers where required
• Resolving customer queries and issues promptly, ensuring a positive outcome
• Building and maintaining strong relationships with both new and existing customers
• Ensuring all documentation is accurate and compliant with company procedures
• Contributing to process improvements to enhance efficiency within the sales function

Requirements

• Proven experience within a sales or administrative role
• NVQ Level 3 (or equivalent) in Business Administration (desirable)
• Excellent communication and interpersonal skills
• Strong organisational skills with attention to detail
• A self-motivated and positive attitude
• A strong customer service focus
• Good numerical and analytical abilities
• Ability to work both independently and as part of a team

If you are interested in this position please apply directly or email your CV over to You can also call Maria on