Customer Services / Order Processing

Your new company
Looking for a temporary to permanent Customer Service/Sales Order processing job? Come and work with a new team in a very busy manufacturing business in Scunthorpe!
We are looking for a proactive and detail-oriented Sales & Administration Coordinator to support our internal teams and contribute to an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys taking ownership of tasks, and is confident in communicating with both customers and internal departments.
Key Responsibilities

• Assist the sales and administration team with day-to-day operational duties.
• Process and revise customer sales orders accurately.
• Prepare, update, and email sales quotations to customers.
• Handle customer enquiries via phone and email.
• Deliver high-quality customer service at all times.
• Prepare and maintain Excel-based reports for carriers and customers.
• Liaise with carriers to obtain proof of delivery and resolve non-delivery issues.
• Address and resolve sales invoice queries efficiently.
• Convert orders into invoices within the ERP system.
• Manage general customer correspondence and incoming inbox enquiries.
• Maintain accurate and up-to-date CRM/ERP records

• Exceptional attention to detail with a focus on accuracy.
• Confident user of Microsoft Office, especially Excel and Outlook.
• Previous experience with ERP systems is an advantage (not essential).
• Strong organisational skills and effective communication abilities.
• Proven background in delivering excellent customer service.
• Ability to prioritise, manage time effectively, and work independently.