Temporary Finance Administrator Officer (Part-Time)

Part-Time Temporary Finance Administrator (3 months + ) - 3 days per week

We are seeking a highly organised and proactive Finance Administrator to join a busy finance team within a housing organisation on a 3-month temporary part-time basis.

This role will provide administrative and operational support to both the Finance and Income teams, ensuring smooth day-to-day processes and effective communication with tenants and internal stakeholders. You will be a key point of coordination for documentation, correspondence, and customer interactions.

Key Responsibilities

• Process all incoming post received on site and distribute across the organisation, with a focus on triaging Income and Finance documentation
• Update the Housing Management System with tenant-related postal information and notify Income Officers of any required follow-up actions
• Manage non-complex tenant requests, such as issuing rent schedules and supporting documentation
• Print, scan, and manage documentation for email and physical correspondence
• Provide office-based support to fully remote team members
• Support the Income team with printing and posting correspondence
• Complete telephone verification checks in relation to credit refunds
• Process Direct Debit and standing order forms submitted by customers
• Provide telephone support, handling enquiries in a professional and sensitive manner
• Manage and triage the finance email inbox, ensuring queries are actioned or escalated appropriately
• Communicate effectively with customers and their representatives, maintaining a high standard of service
• Liaise with internal departments to resolve finance and income-related queries
• Maintain accurate filing and record-keeping systems, including paper-based records
• Maintain and update process documentation for key administrative activities
• Work to agreed KPIs and performance targets within the finance team
• Ensure full GDPR compliance in all correspondence and handling of customer data
• Complete mandatory training and actively support continuous professional development
• Provide ad hoc administrative support to the wider finance team as required

About You

• Previous experience in an administrative role, ideally within finance or a customer-focused environment
• Strong organisational skills with the ability to manage a varied and high-volume workload
• Excellent attention to detail, particularly when handling documentation and data entry
• Confident communicator with strong telephone and written communication skills
• Good working knowledge of Microsoft Office, particularly Outlook and Excel

Please note this an on site role