Receptionist / Administration Assistant

Role Summary

Pyramid8 are supporting a growing fast paced in business in Castleford. We are seeking a professional and highly organised Receptionist / Administration Assistant to support the day-to-day operations of our business. This is a key front-of-house and administrative role, responsible for delivering a high-quality service to clients, visitors, and colleagues while ensuring the smooth running of office functions. The successful candidate will demonstrate professionalism, accuracy, and confidentiality at all times.

Key Responsibilities

Reception & Communication

• Act as the first point of contact for clients and visitors, providing a welcoming and professional service
• Manage incoming calls, emails, and correspondence efficiently
• Liaise with clients, third parties, management, and colleagues across the business
• Communicate clearly and effectively, both verbally and in writing

Administration

• Provide administrative support across all areas of the business
• Maintain accurate records using internal systems and processes
• Prepare, draft, and format documents as required
• Handle confidential and sensitive information with discretion
• Support health & safety responsibilities
• Deliver a timely, professional, and high-quality service at all times

Client Relations

• Communicate effectively with clients and external parties
• Demonstrate empathy and understanding in all interactions
• Build trust and inspire confidence with clients and professionals

Person Specification

Essential Skills & Experience

• Strong written and verbal communication skills
• Excellent interpersonal skills with a professional and empathetic approach
• Ability to manage workload, prioritise tasks, and meet deadlines
• High attention to detail
• Ability to multitask and remain calm under pressure
• Self-motivated with a proactive approach and strong team ethic
• Flexible approach to working hours when required

Desirable

• Previous experience in a similar office-based role
• Ability to build and maintain strong working relationships
• Professional, reliable, and adaptable
• Commitment to organisational values and success