Transport Customer Service

We are currently seeking a Transport Customer Service for our company based in Hatfield.

Transport Customer Service Key Responsibilities

• Handle volume of inbound and outbound customer calls in a professional and timely manner
• Log, track, and update customer interactions using a ticketing system
• Manage multiple customer queries simultaneously while maintaining accuracy and quality
• Prioritise and escalate complex issues to the appropriate department
• Provide clear and accurate information regarding shipments
• Maintain detailed and up-to-date customer records

• Excellent verbal communication and active listening skills
• Strong multitasking and time management abilities
• Ability to work under pressure in a busy environment
• Good problem-solving skills and attention to detail
• Basic IT proficiency (Microsoft Office, data entry, system navigation)
• Previous customer service or call centre experience preferred

• Hours: Full-time, Starts times will vary for training between 6am and 10am starts but once fully trained will be Tuesday to Saturday shift 13pm to 22pm (so must be flexible working on weekends)

• Salary: 12.71 Per Hour

The Best Connection is acting as an Employment Business in relation to this vacancy.