Launch Administrator

The Launch Administrator plays a key role in delivering smooth, accurate and inspiring food and coffee launches across GAIL's. This role brings structure to a fast-moving environment by transforming product and operational information into clear, practical documentation that enables our bakery teams to implement new launches confidently.

ABOUT THE ROLE

Documentation and launches

• Support GAIL's food and coffee launches by creating and documenting new procedures & standards for new products, processes, and equipment in bakeries
• Supporting the creation of our launch packs to our bakeries and Breadheads
• Supporting the product handover to GAIL's Launch and training team with key documentation requirements
• Owner of the Food How to card creation process
• Bake loss recording and documentation process
• Updating documents to support the in-bakery implementation of food launches and product updates: recipe sheets, technical information, dietary requirements, display guide, substitution guide, shelf-life sheet
• POS review for seasonal launches

Seasonal Launch - Bakery Engagement and Communication

• Support cascades, trainings, samples, and handovers for seasonal launches
• Be the contact point within the food team for bakeries before, during, and after launch to mitigate risks and resolve bakery issues at launch
• Pass on bakery feedback to the wider food team with recommendations to improve food development, quality, and food operations
• Food representative for maintaining all communications and training platforms (All Gravy, Bread GPT)
• GAIL's weekly Food Custodian
• Food Team Newsflash owner

Operational coordination

• Owning food launch administration side from concept to product. Working closely with Product Executive, Supply and Finance teams to ensure product information is accurate and correctly set up in the system
• Supporting the Food team, driving continuous operational improvement of in-store performance and launches. Investigate, challenge, and agree on standards

ARE YOU THE MISSING INGREDIENT

• Ability to create simple and dynamic visuals using Microsoft Power Point.
• Good communication and writing skills. Able to write and cascade operational communications. Excellent attention to details
• Committed to a job well done
• A proactive problem solver who anticipates issues early and takes ownership of finding effective solutions
• Calm, professional and composed when dealing with lastminute changes, ambiguity or pressure
• Collaborative and people focused, with the ability to build strong relationships
• Creative thinker who brings ideas forward and looks for better ways to deliver, communicate or organise launch materials
• Reliable, punctual and committed to delivering high-quality work from start to finish

BENEFITS BAKED IN

• Free food and drink when working
• 50% off food and drink when not working
• 33 days holiday
• Discounts and Savings from high-street retailers and restaurants
• 24 hour GP service
• Cycle to work scheme
• Electric car scheme
• Buy & Sell Holiday
• Enhanced maternity leave
• Development programmes for you to RISE with GAIL's