Sales Order Processor / Administrator

Sales Order Processor / Administrator - Rotherham

We're currently seeking a Sales Order Processor / Administrator for our client in Rotherham, a global leader in high-quality plastic packaging.

As a third-generation, medium-sized company, they develop and produce premium plastic tubes, boxes, and cases for the tooling industry. With around 800 employees across 10+ locations worldwide, they are well-positioned to serve customers globally.

This is a key role supporting order processing, stock management, customer service, and administrative support to the Managing Director across Compliance, Health & Safety, and environmental reporting.

Benefits

• Contract: Permanent
• Salary: 25,000 per annum/ 13.73 per hour (depending on experience)
• Hours: Monday - Thursday 8:30am - 5:00pm, Friday 8:00am - 2:00pm (35 hours per week)
• Company profit share scheme
• 25 days holiday + bank holidays
• 5% employer pension contribution
• Free on-site parking
• Free refreshments & fresh fruit
• Birthday day off
• Holiday purchase scheme (after 1 year)
• Training and development support
• Friendly, supportive working environment

The Role

As a key member of the team, you will provide excellent customer service while ensuring accurate and timely processing of orders. You will be the first point of contact for customers, so a professional and approachable manner is essential.

Key Responsibilities

• Process customer orders accurately using internal/ERP systems
• Handle customer enquiries via phone and email
• Provide quotes and product information
• Liaise with internal departments (sales, logistics, warehouse) to ensure smooth order fulfilment
• Maintain accurate customer records
• Monitor stock levels and place orders with the parent company as required
• Support day-to-day administrative and sales operations
• Assist with Health & Safety, First Aid, EPR compliance, and sustainability reporting (training provided)

Criteria

• Previous experience in order processing, sales administration, or customer service
• Strong attention to detail and organisational skills
• Excellent communication and interpersonal skills
• Ability to prioritise and manage multiple tasks
• Proficient in Microsoft Office and general IT systems (ERP experience desirable)
• Proactive, reliable, and a strong team player