Facilities Contract Helpdesk Administrator

Facilities Contract Helpdesk Administrator

Location: Melbourn, Royston SG8 6DN

Job Types: Permanent, Full-time

Salary: Up to £25,000 Per Annum

Hours of work: Monday to Friday 8:00am - 4:30pm, plus on call 1 in 5 person rotation

Summary of Position:

To provide administrative helpdesk support to JCW Apleona Managed Services lead and supported contracts within the M&E Facilities Management industry.

Managed Services is a division of JCW that provides job management solutions for mainly national customers. Managed Services also provides contract support, where it supports other divisions of JCW with the call centre function, data and reporting element. We are the only division of JCW to not have any engineers however, we utilise our supply chain to provide specialist services within the facilities management scope.

Specific Requirements/duties

• To manage inbound customer telephone calls
• To manage inbound customer dedicated inboxes
• To log, triage and dispatch emergency call outs
• To respond to day-to-day customer enquiries
• To raise supplier purchase orders and invoices
• To follow up with supply chain and service team for job attendance
• To keep JCW internal job logging system up to date with reactive updates
• To provide job updates to our clients directly or through customer systems

The Person

• Strong communication skills both written and verbal
• Good knowledge of Microsoft packages
• It would be desirable to have worked in a facilities helpdesk or M&E environment or call centre previously

Benefits:

• Company events
• Company pension
• On-site parking

We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.

If this sounds like a job for you then click on the apply button and we'll start the process and if you're a good match we'll be in touch to discuss the next steps.

This role will be working for JCW Energy Services, who are part of the Apleona Group