Enforcement Team AdministratorLocation: Staffordshire (Hybrid)Salary: £24,570Hours: Monday - Friday shifts 8am-4.30pm or 8.30am-5pm We are seeking a highly organised and proactive Enforcement Team Administrator to join the Enforcement department of an established organisation operating within the financial services sector. This role offers the opportunity to work within a fast-paced operational team, providing vital administrative and coordination support to Enforcement Agents and senior leadership. The successful candidate will play a key role in ensuring the smooth day-to-day running of the Enforcement team by allocating workloads, maintaining accurate records, and liaising with internal departments, clients, and field-based agents. Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of compliance, professionalism, and customer service. They offer a supportive and structured working environment with clear expectations and opportunities for development.Benefits as an Enforcement Team Administrator:
£24,570 annual salary
25 days annual leave plus bank holidays
Mandatory office shutdown between Christmas and New Year
Company pension scheme
Company sick pay scheme
Eye care vouchers
Workplace mental health initiatives
Regular company social events
Free secure onsite parking
Key responsibilities as an Enforcement Team Administrator:
Allocating and reviewing caseloads for Enforcement Agents
Providing daily administrative support to the Enforcement Team Manager and Head of Enforcement
Completing daily, weekly, and monthly planning activities
Monitoring Enforcement Agent activity and cleansing records where required
Liaising with Enforcement Agents and clients on a daily basis
Managing incoming calls and emails and updating case management systems
Tracking and monitoring Enforcement Agent vehicles
Reviewing and maintaining Enforcement Agent certification records
Supporting Enforcement Agent banking processes alongside the Accounts and Finance teams
Assisting with Enforcement Agent recruitment processes
Creating and maintaining spreadsheets and internal documentation
Working collaboratively with other departments across the business
Requirements as an Enforcement Team Administrator:
Previous experience within an administrative role
Experience working within the enforcement or debt collection industry is desirable
Strong organisational skills with the ability to manage multiple tasks and deadlines
High attention to detail and accuracy when handling data and documentation
Confident using Microsoft Office applications, particularly Excel
Ability to work independently as well as collaboratively within a team
Self-motivated, adaptable, and able to manage a varied workload in a fast-paced environment
Successful candidates will be required to complete relevant background checks prior to employment.Apply today to discuss the role in more detail!
